VoIP Blogging > Vonage not giving Customers a Break - Why Should it?

[Zoli's Blog :: Main Page] everyone crying foul, provocative titles like Vonage not giving customers a break create a feeling that somehow Vonage screwed (pardon my French) their customers and somehow should compensate them. That's Nonsense!

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http://fergdawg.blogspot.com  Fergie's Tech Blog: Nominet director of IT Jay Daley said in one 24-hour period there were an additional 50,000 look-ups appearing to come from 5,000 different internet addresses. Thanks to careful monitoring and analysis, however, Nominet was able to trace the source of the requests to a single company - US security company Intrusion.com. (via Cosmos)

http://www.makeyougohmm.com  Things That ”¦ Make You Go Hmm: I’ve been thinking every market day since the Vonage IPO I’m grateful I didn’t buy those minimum 100 shares. If any readers did buy, sorry to hear of your loss and now you have the unenviable situation of trying to decide whether to keep fishing, hoping the stock will rebound, or cut bait and lick green wounds. (via Cosmos)

TechEffect: Consumer technology news: Reuters is now reporting that Vonage will not buy back shares from disgruntled owners who have failed to pay for the shares they bought in Vonage's IPO. Statements originally suggested it would make the underwriters whole is customers failed to live up to their obligations. (via Cosmos)

http://fergdawg.blogspot.com  Fergie's Tech Blog: Internet telephone service provider Vonage said on Wednesday it was not buying back shares allocated to its customers to buy in its initial public offering last week, amid speculation it would allow some investors to back out. (via Cosmos)

Barnako.com: CNBC ran a statement from the VOIP-meisters on Tuesday, interpreted to mean they'd let IPO buyers off the hook. The Times reported the story. "While all avenues are available to us we cannot imagine alienating ourcustomers in that way," (via Cosmos)

http://www.mathewingram.com/work  mathewingram.com/work: the company is still caught between a rock and a hard place, or maybe two rocks and a hard place. It has now said it will reimburse the brokerage firms for any stock that disgruntled Vonage customers (see the Vonage forum here) don’t pay for, but all that’s going to do is piss off the ones who actually paid money for a stock that was tanking. (via Cosmos)

http://evans.blogware.com/blog  Mark Evans :: Main Page: While a deal is supposed to be a deal, some of the 10,000 Vonage customers who enthusiastically bought into the IPO can't be happy that Vonage shares have tumbled more than 25% from their issue price of $17 a share. I guess it's a nice, low-cost goodwill gesture by Vonage to cover the costs of the brokerage firms that could be left holding the bag if investors balk at coughing up for their shares but it demonstrates just how badly the IPO came off - as well as putting the spotlight on who actually invested in the IPO and why. (via Cosmos)

http://damienkatz.net [Damien Katz] Fuck Vonage: i am proud to say that I am an Indian.I BELIEVE IN HARD WORK.I AS A TECHNICAL SUPPORT ENGINEER IS TRYING HARD TO GIVE THE BEST OF SERVICE AS I CAN.BUT PLEASE DONT STOP SPEAKING WHEN U HERE UR SPEAKING TO INDIANS.I am not sure why the calls get disconnected.and how much frustrated the customers will feel when they speak to a tech on phone for hours and call gets disconnected without the issue gets resolved.I as a tech in vonage would like to appologize for what all had happened in all these days.please do co-operater with us.we are trying to endeavour the best of our service by rectifying ourselfs and the problems in calls.please dont ignore Indians.

[Andyabramson.blogs.com] VoIP Watch: November 8, 2004 - November 14, 2004: Vonage may be gearing up with a $50-75 million dollar ad campaign, but right now the advantage in top of mind is rapidly shifting to CallVantage. Vonage, which was the market sector's first mover is losing that advantage as what AT&T has done is clearly outflanked them by starting with a better product, based on their better network, or in Vonage's case, no real network at all.

http://blog.tmcnet.com [Blog.tmcnet.com] Microsoft XBox 360 vs. Sony Playstation 3 - Game over man!: Sony employed a piece of software from First4Internet to protect music on CDs, but the technology, hid itself on computers by using root-kit technology and even worse it opened a remote access connection that called out to Sony which not only violates the user's right to privacyy, but it also exposed users to worms that take advantage of the stealth technology. In fact, Breplibot.c is one virus already that attempts to hide itself using the Sony root kit.

[Alanweinkrantz.typepad.com] Alan Weinkrantz PR Web Log: Expert Sources: "At a conference of VOIP executives in September, Jeff Pulver, who helped found the company that later became Internet phone provider Vonage Holdings Corp., suggested that the FCC was being run like the KGB, according to a Pulver aide. Martin made light of the comment at an industry dinner earlier this month, joking that "the KGB-like atmosphere grows on you after a while."

http://www.vonage-forum.com [Vonage-forum.com] Vonage VoIP Forum - VoIP: This experience renews my recognition that Vonage tech support is dysfunctional, even if they do finally resolve this particular problem. I've complained of this problem many times, during many hours of many calls to their first-tier and sometimes second-tier support, and only now -- after an additional marathon of calls and transfers up the line (each requiring long holds) -- did Vonage actualy check to see that the problem was at their end;

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