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 [Tmcnet.com] Aastra OnDemand(TM) Launches CC:LifeLine(TM): Aastra OnDemand(TM) is the new hosted service of Aastra USA, Inc., a leader in IP communications products including IP-PBX systems, standards-based telephones, unified communications and contact center applications. Aastra OnDemand is dedicated to serving the needs of customers taking advantage of the dramatic shift toward the software as a service delivery model.

 [Infoworld.com] Exclusive: Siebel's hosted CRM doesn't rise to the top | InfoWorld ...: OnDemand provides hosted SFA (sales force automation), marketing, and customer-service capabilities, along with an integrated call center, enabling companies to manage communications across customer-facing channels both in-house and remotely. Impressive IVR (interactive voice response) and skills-based routing are also part-and-parcel.

 [Internetadsales.com] Five9 Delivers Industry's First 100% VoIP-based Hosted Contact ...: The Five9 VoIP Virtual Contact Center(TM) targets small- to medium-sized call centers and companies that provide outsourced call center services to organizations of various sizes. The Five9 VoIP Virtual Contact Center offers a comprehensive suite of applications including Automatic Call Distribution (ACD), Predictive Dialer, Customer Relationship Management (CRM), Interactive Voice Response (IVR), Computer Telephony (CTI), Skills-based Routing, Recording, Monitoring, Billing and Centralized Management and Administration.

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